Nurturing Consumers

 

 

Drawing strength from our heritage of quality and reliability, we produce globally competitive food products in the most sustainable way possible.

 
 
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 As a leading global food company, we are passionate about cultivating good food for a better life by bringing high-quality, healthy and nutritious food to our consumers. Our brands are some of the best known and most trusted in the marketplace today. It is our commitment to ensure we maintain and keep this trust.
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 Consumers In 1

                                             * British Retail Consortium (BRC) standard is 4 hours

 
 
Consumers 1-1
 

Product Quality and Safety

We produce globally competitive food products in the safest way possible. The Company has comprehensive quality and food safety policies that ensure its products are of the highest quality and meet the strictest food safety standards.

The Company’s food safety policies ensure that consumers understand our commitment to providing food products that conform to food safety standards, and to regulatory requirements through a food safety management system. We require our toll manufacturers to adhere to the same commitment in delivering our products to market.

Our agro-industrial processes are accredited by the world’s leading food certifying bodies, Global Food Safety Initiative (GFSI) or British Retail Consortium (BRC), with 24 quality audits across our production facilities and toll manufacturers in the Philippines. The audits were performed during the year by reputable, independent international auditors, business partners and customers. Audit results confirm that our processes meet or exceed standards for the supply and export of food products to certain countries.

Del Monte Philippines’ Quality Policy is committed to Total Customer Satisfaction in providing food products that meet the highest global standards in quality, food safety, hygiene and service. Our operations in the Philippines have elevated the bar on quality manufacturing with its Food Safety Systems Certification (FSSC) from Société Générale de Surveillance Philippines in all our manufacturing facilities. The Toll Manufacturers’ Quality Management Programs plan includes FSSC 22000 certification for all our manufacturing facilities. This is to ensure that all Del Monte products, whether produced in-house or by our toll manufacturers, are safe and of highest quality.

The key requirement for marketing our products worldwide, GFSI and FSSC, incorporate key systems – International Standards Organization (ISO), Hazard Analysis and Critical Control Points (HACCP), Good Manufacturing Practice (GMP) standards - into a single system.

  1. At our PET Plant, our plan is to improve the GMP quality scorecard by closing out gaps via a monthly technical meeting with the building lessor for structural deficiencies, monthly waste walk for building facilities to update corrections and check the building condition, and conduct personnel refresher courses.

1203 1

  1. Our PET Plant also plans to revitalize food safety trainings especially Hygienic Engineering and strengthen food safety management systems.
  1. Del Monte in the Philippines regularly audits our toll manufacturers on compliance with our GMP, HACCP and Good Laboratory Practices (GLP) standards.
  1. One of the major Key Performance Indicators (KPIs) of our toll manufacturers is the improvement of their Quality Scorecards year on year.

  2. Our Toll Pack team strives to reduce consumer complaints by involving our toll manufacturers in the resolution of issues and improvement of our processes to eliminate sources of defects and potential complaints
 
 
Consumers 2-1

Product Innovation

 

 

 

 

 

 

 

 

 

“There are no old roads to new directions.”

The Boston Consulting Group

Our Vision statement sums up what innovation is to Del Monte:

“We nourish families by providing delicious food and beverages that make eating healthfully effortless – anytime and anywhere. We build brands with quality products that are perfectly wholesome and thoughtfully prepared.”

Innovation is at the heart of being able to nourish families with delicious food and beverages. It is our hope that, by doing so, we are able to enrich lives every day. Significant strides have been made in introducing new, healthy, more convenient and environment-friendly products to consumers. We take a leadership role in meeting consumer preferences.

Consumers are becoming increasingly interested in learning about the ingredients in their food and are often looking for positive health properties of low-fat or low-sugar. This emphasis on health impacts and benefits has ongoing implications for product design and sourcing.

1.2-Consumers-Innovation-Photo-002

The Company is committed to product innovation in coming up with new and reformulated products based on consumer trends and changing preferences to healthy and nutritious food products.

  1. In the Philippines, Del Monte Fit ‘n Right widened its product range by introducing the Del Monte Fit ‘n Right Active Isotonic Drink with L-Carnitine to replenish body fluids during exercise or intense workout as well as help reduce body fat.
  1. Other products in the beverage portfolio include Del Monte Juice and Chews, a snack-in-a-drink combining nata and pineapple with fruit juice blends, a drink popular amongst teens.
  1. The Company’s Nice Fruit joint venture in frozen pineapple successfully launched frozen pineapple spears in Japan last June. These are produced in Bukidnon, Philippines. Individually packaged and known as Pineapple Stick, it is available in about 70% of 7-Eleven outlets or about 14,000 stores in Japan. It is positioned as an on-the-go healthy snack placed in the store’s chiller section, and has received good feedback. With the Nice Fruit revolutionary technology, frozen pineapple, when thawed, has the same physical properties as fresh cut pineapple.
  1. For the culinary portfolio, we launched the Contadina line consisting of olive oil, pasta, sauces and packaged tomatoes.
 
 
 Consumers 3-2

Health and Nutrition

We are committed to health and nutrition and consumers trust our brands.  We actively work to ensure that our brands maintain this trust from one generation to the next. We encourage consumers to contact us with any concerns about our products. We always consider ways to improve our products and customer service. Consumers can be assured that their feedback will be shared with key decision makers.  

  1. Our analysis shows that almost all of our products contain positive nutrients and majority are considered healthy. The Company will continue to improve to increase the number of its healthy products.

  2. Our nutrition platforms are anchored on weight management, heart health and bone health which give support to the immune system and aid in healthy digestion.
 
 
 Consumers 3

Product testing of Del Monte Juice Drinks

Traceability

 

Consumers today are increasingly concerned about the origins of their food. They want to understand the origin, safety, ingredients and sustainability of their products in simple language. Events relating to food contamination globally have raised consumer awareness and demand for better food quality and transparency, especially amongst millennials. In light of this, we aim to communicate with our consumers effectively to maintain their trust and ensure the quality and safety of our products.

Part of our commitment to ensure that our products are safe is having a robust traceability program in place for the Company. With globalization, our products reach more consumers. In order to protect consumers’ health, the traceability program allows us to quickly identify the origin of the product should an event arise - from its source and production to retailer. With this knowledge, we are equipped to handle consumer questions with confidence and in a timely manner. Having a reliable traceability program enables the Company to have an effective and efficient process to identify a defective product or component and to execute the recall process if warranted.

  1. In the Philippines, our standards to trace the products to its production date complies with the standards of the British Retail Consortium.
  1. The standard applies to both our own facilities and our toll manufacturers.

  2. Traceability assessments are conducted during certification and customer audits of our facility as well as our toll manufacturers.
 
 
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Del Monte juice drinks in one liter carton

Product Packaging

Our Company understands the need to have a packaging that protects our product, attracts consumers, is convenient to use, and strives to make a positive influence on the environment.

We believe more efforts need to be exerted to ensure we maintain the quality and safety of our products as well as regulate our environmental impact. It gives us double incentive to rework our product packaging in a more environment-friendly manner.

Our goal is to ensure the safety of our products as we nourish consumers, enrich lives, every day.  

  1. In the Philippines, Del Monte has a convenient packaging for ketchups in Stand-up Pouches (SUP) with enclosable spout.
  1. To make our products more accessible for consumers, we developed and introduced a low-cash outlay pack in SUP for our tomato and pineapple tidbits products.
  1. Del Monte in the Philippines is 100% BPA-Non Intent for all packaging materials in the cannery and its toll packers.

  2. We also innovated our packaging to make it more convenient for consumers.  Our juices now come in resealable one litre-cartons
 

Nourishing Consumers

  Nourishing Consumers

 

Product packaging

Del Monte Pacific Ltd is passionate about cultivating good food that bring health and nutrition to our consumers. Our brands are some of the best known and most trusted in the marketplace. It is our commitment to ensure we maintain this trust.

We produce globally competitive food products in the safest way possible. The Group has comprehensive quality and safety policies that ensure its products are of the highest quality and meet the strictest food safety standards.

Our goal is to ensure the safety of our products as we nourish consumers, enrich lives, every day.  

Product Quality and Safety

The Group ensures that consumers understand our commitment to providing food products that conform to food safety standards and regulatory requirements through a food safety management system. We require our toll manufacturers to adhere to the same commitment in delivering our products to market.

The requirements for our products worldwide, Global Food Safety Initiative (GFSI) and Food Safety Systems Certification (FSSC), incorporate key systems – International Standards Organisation (ISO), Hazard Analysis and Critical Control Points (HACCP) and Good Manufacturing Practice (GMP) standards into a single system.

Employee Inspecting Pineapple
Employee inspecting a pineapple in Bukidnon, Philippines.

 


Hazard or Hazards?

 

Hazard

1.  Our agro-industrial processes are accredited by the world’s leading food certifying bodies, GFSI or British Retail Consortium (BRC), with 26 quality audits across our production facilities and toll manufacturers.

 2.  The Quality Policy of Del Monte Philippines, Inc (DMPI) is committed to Total Customer Satisfaction in providing food products that meet the highest global standards in quality, food safety, hygiene and service.

3.  In the Philippines, Del Monte facilities underwent 29 certification audits and 15 customer audits. The audits were performed during the year by reputable independent international auditors, business partners and customers.

4.  Audit results confirm that our processes meet or exceed standards for the supply and export of food products to certain countries. DMPI regularly audits its toll manufacturers in compliance with its GMP, HACCP and Good Laboratory Practices standards.       

5.  The Toll Manufacturers’ Quality Management Programmes include FSSC 22000, BRC and HACCP certifications. Six toll manufacturers have one of these quality certifications.

6.  One of the major Key Performance Indicators of our toll manufacturers is the improvement of their Quality Scorecards year on year.

7,  Our Toll Pack team strives to reduce consumer complaints by involving our toll manufacturers in the resolution of issues and improvement of our processes to eliminate sources of defects and potential complaints.

Product Innovation

Innovation is at the heart of being able to nourish families with healthy food. Significant strides have been made in introducing nutritious and environment-friendly products to consumers. It is our hope that by doing so, we are able to enrich lives every day.

Innovation in the Philippine Market has largely focused on strengthening its core categories behind relevant functional benefits.

Health and wellness have been the anchor for new product introductions with consumer health needs in mind. Finding solutions to address emerging health issues has led to a host of innovative products that offer clinically-proven benefits, from promoting weight management and body fat reduction, to cholesterol lowering and bone health advantage.

Successful beverage innovations in the Philippines include:

1.  Innovations on 100% Pineapple Juice aggressively expanded its relevance among a broader base of consumers, with ACE vitamins delivering improved immunity for the family; and 100% Pineapple Juice Fibre-Enriched delivering daily detoxification for young adults.

 

2.  100% Pineapple Juice Heart Smart with Reducol, a special blend of plant sterols and stanols that help lower bad cholesterol, and 100% Pineapple Juice Bone Smart, a calcium-fortified juice that has twice the level of calcium than a glass of milk, designed to provide the same benefit to lactose-intolerant consumers.

 

3.  Del Monte Fit ‘n Right Juice Drinks with Green Coffee Extract and L-Carnitine clinically proven to help reduce fat when taken with diet and exercise.

DM PJ functional Benefits
Del Monte 100% Pineapple Juices with functional benefits
 
4.  Del Monte Quick ‘n Easy, a line of ready-to-use recipe sauces, dry mixes and marinades that make it easy for working moms to conveniently prepare a wide variety of meals for their families.

 

5.  Contadina Olive Oil, Pasta Sauces, Pasta and Canned Tomatoes take to heart the Mediterranean philosophy of cooking to deliver authentic flavours with the finest ingredients grown and hand-picked from the most fertile regions of the world.

 

6.  In Southeast Asia, S&W launched the organic version of the staple Prune Juice. This was followed by the launch of the organic version of Apple Cider Vinegar in Malaysia and Singapore.

 

7.  As part of S&W’s plan to provide high-quality, healthy products globally, it launched Not From Concentrate (NFC) Pineapple Juice, made of 100% MD2 Pineapple Juice from the premium fresh pineapple variety. S&W offered NFC Pineapple Juice to customers as an ingredient for their pineapple smoothies, ice lollies or packaged NFC juice.

 

Stick and Chunks
8. The Group entered the frozen fruit category using Nice Fruit’s revolutionary technology. Extra sweet and golden yellow pineapples from fully ripened fruits are cut into spears then frozen. Individually packaged frozen Pineapple Stick and frozen chunks called Golden Pineapple are sold in 7-Eleven Japan as an on-the-go healthy snack. The revolutionary technology allows the frozen or newly thawed pineapple to have the same physical properties as fresh cut pineapple. These are also sold in Hong Kong, China and South Korea. 

CKTAN with SWPF teamS&W team with Tan Chooi Khim, General Manager

 

Health and Nutrition

Del Monte is committed to health and nutrition. Consumers trust our brands and we ensure that our brands maintain this trust from one generation to the next.

We take a leadership role in meeting consumer preferences. We understand that consumers are becoming increasingly interested in learning about the ingredients in their food and are often looking for positive health properties such as low-fat or low-sugar. This emphasis on health benefits has ongoing implications for product design and sourcing.

1.  Almost all of our products contain positive nutrients and majority are considered healthy.

2.  In Asia, we anchor our nutrition platforms on weight management, heart health and bone health which give support to the immune system and aid in healthy digestion.

 

Marketing TeamMarketing and Customer and Channel Development teams with Philip G Macahilig, Group Head of Commercial Operations

 

Traceability

Part of our commitment to ensure that our products are safe is having a robust traceability programme in place. With globalisation, our products reach more consumers. In order to protect consumers’ health, the traceability programme allows us to quickly identify the origin of the product, should an event arise, from its source and production to retailer. With this knowledge, we are equipped to handle consumer questions with confidence and in a timely manner. Having a reliable traceability programme enables the Group to have an effective process to identify a defective product or component and to execute the recall process if warranted.

1,   The Group conducts periodic quality audits with our co-manufacturers to ensure compliance with our standards.

2.  We have significantly enhanced this traceability programme to allow faster and more accurate traceability using electronic tracking of product movement.

3.  Del Monte conducts extensive Risk Assessment/Hazard Analysis and incorporates actions to assure that the products and ingredients meet the highest Del Monte standards prior to introduction in the marketplace.

4.  The system is tested frequently and test results are used to drive continuous process improvements.

5.  Del Monte also maintains records that allow the Company to determine the source of the ingredients used in its products.
 6.  In the Philippines, our standards to trace products to their production date comply with the standards of the BRC. These standards apply to both our own facilities and our toll manufacturers.

 7.  A total of 43 Del Monte facilities and co-packers conducted mock-up traceability exercises in the Philippines, and within the standard traceability time of 4 hours.

8.  Traceability assessment is conducted during certification and customer audits of our facility as well as our toll manufacturers.

 

Nice fruit Freezing PlantNice Fruit freezing plant line

Product Packaging

Our Group understands the need to have a packaging that attracts consumers and strives to make a positive influence on the environment.

 

We believe more efforts need to be exerted to maintain the quality and safety of our products as well as regulate our environmental impact. It gives us double incentive to rework our product packaging in a more environment-friendly manner.

 1.  Del Monte in the Philippines has 100% BPA-Non Intent for all packaging materials in the cannery and its toll packers.

2.  We also innovated our packaging to make it more convenient for consumers. Our juices come in resealable one litre cartons.

Packaged DM Products

Packaged Del Monte products

 

Export Team with Ann PozonExport team with Ann Pozon, Head